Embedding Tus nqi ntawm Southwest Airlines
Kab lis kev cai zoo tsim kev lag luam zoo
Thiab kev coj noj coj ua zoo yog tsim los ntawm tib neeg qhov tseem ceeb.
Kwv yees li tsib xyoos dhau los, Chapel Hill Tire tau txiav txim siab los koom nrog cov tuam txhab muaj nuj nqis raws li kev txav mus los, thiab peb tseem tab tom kawm los ntawm lwm lub tuam txhab nyiam. Txawm hais tias peb nyob hauv kev lag luam sib txawv, peb nyiam li cas Southwest Airlines tau nce mus rau qhov siab tshiab los ntawm nws txoj kev cog lus rau nws cov txiaj ntsig tseem ceeb.
Xyoo tas los, Southwest Airlines tau nyob thib peb hauv Qhov Tseeb Txoj Haujlwm Zoo Tshaj Plaws. Forbes magazine thiab kev pabcuam nrhiav neeg ua haujlwm online WayUp kuj tseem lees paub lub tuam txhab rau txhua yam nws ua kom cov neeg ua haujlwm thiab cov neeg siv khoom zoo siab. Nws tsis yog qhov xwm txheej uas Southwest kuj tseem yog Asmeskas lub dav hlau loj tshaj plaws hauv tebchaws nyob rau hauv cov nqe lus ntawm kev ua lag luam thiab boasts 46 xyoo sib law liag ntawm profitability.
Southwest tus qauv kev lag luam muaj txiaj ntsig zoo thiab kev ua tiav tsis tu ncua mus koom tes. Rau peb pab neeg ntawm Chapel Hill Tire, qhov no ua rau muaj kev nkag siab zoo.
Chapel Hill Tire tus thawj tswj hwm Mark Pons tau hais tias "Cov neeg uas ua tau zoo tsis tham txog cov nyiaj tau los, cov txiaj ntsig, cov paj tau paj lossis cov paj tau paj tag nrho," "Lawv tham txog lawv cov kab lis kev cai."
Culture ua ib lub tuam txhab.
Peb kab lis kev cai ntawm Chapel Hill Tire yog ua raws li tsib yam tseem ceeb. Peb ua neej nyob los ntawm lub siab xav siv zog ua kom tau zoo, ua siab zoo rau ib leeg zoo li tsev neeg, hais tias yog rau cov neeg siv khoom thiab ib leeg, ua tsaug thiab pab, thiab yeej ib pab neeg.
"Qhov no yog qhov peb txiav txim siab," Pons hais. "Siv phau ntawv loj loj ntawm cov txheej txheem kev ua haujlwm, peb muaj tsib qhov tseem ceeb." Txhua hnub ntawm txhua qhov chaw pib nrog kev sib tham txog cov txiaj ntsig no, feem ntau yog tsom mus rau Tus Nqi ntawm Lub Limtiam, thiab cov neeg ua haujlwm tau coj lawv mus rau kev xyaum nrog txhua tus neeg siv khoom peb ua haujlwm.
Txawm hais tias lawv hais txog lawv cov txiaj ntsig sib txawv, Southwest khaws cov kab lis kev cai zoo ib yam li peb. Kev ua neej nyob rau Sab Hnub Poob Qab Teb yog kom muaj tus Ntsuj Plig Dawb Huv, Lub Siab Ua Haujlwm, thiab Kev Lom Zem Kev Hlub. Tus Ntsuj Plig ntawm Warrior txhawb kom siv zog ua kom tiav. Lub siab ntawm Tus Tub qhe siv zog ib txwm hais tias "yog" rau tus neeg siv khoom thiab ua haujlwm kom ntseeg tau tias lub tuam txhab thiab nws cov neeg siv khoom yeej ib pab neeg. Tus cwj pwm lom zem txhawb kom txhua tus sib raug zoo li tsev neeg.
Dab tsi Pons suav tias yog qhov tseem ceeb tshaj plaws txog cov txiaj ntsig ntawm Southwest thiab Chapel Hill Tire yog qhov lawv xav txog lub tuam txhab.
Kev xaiv kev saib xyuas yog lub plawv ntawm kev coj noj coj ua zoo
Pons tau hais tias "Thaum koj tuaj txhua hnub, kev saib xyuas yog kev xaiv," Pons hais. “Koj yuav tsis quav ntsej cov neeg koj ua haujlwm nrog. Koj tuaj yeem xaiv saib xyuas. Peb xaiv kev saib xyuas. "
Ib yam li ntawd, Southwest xaiv los saib xyuas nws cov neeg ua haujlwm. Nws nyiam saib xyuas qhov chaw ua haujlwm thiab cov neeg siv khoom sib npaug. Nws nyiam saib xyuas qhov zoo ntawm nws cov kev pabcuam thiab kev zoo siab ntawm cov neeg uas muab rau lawv. Qhov kev txhawj xeeb no rau cov neeg ua haujlwm tau cuam tshuam hauv Southwest WayUp qhov kev lees paub. Chapel Hill Tire qhia txog qhov no los ntawm kev hu ua ib qho chaw zoo tshaj plaws los ua haujlwm hauv Asmeskas los ntawm Tyre Business magazine.
Thaum koj muaj nuj nqis rau tib neeg, koj tsim tus nqi tiag tiag.
Muaj qhov sib txawv loj ntawm cov neeg ya thoob plaws lub tebchaws thiab pab lawv saib xyuas lawv lub tsheb. Tab sis muaj ib qho tseem ceeb sib xws: Southwest thiab Chapel Hill Tire pab cov neeg.
Pons tau hais tias "Kuv xav tias peb ob leeg tsuas yog lees paub txog tib neeg qhov xwm txheej," Pons hais. “Txawm hais tias nws yog tsheb lossis dav hlau, muaj cov neeg tiag tiag tom qab txhua qhov kev pabcuam. Thiab cov tuam txhab uas saib xyuas lawv tus kheej ib txwm nyob lub taub hau thiab lub xub pwg nyom saum tus so. "
Rov qab mus rau cov peev txheej
